RETURNS & WARRANTY – MAPLEHAVENER

At MAPLEHAVENER, we believe your shopping experience should be as effortless as the style you wear. Every piece in our collection is crafted with care, designed to elevate your wardrobe and your confidence. If your item doesn’t meet your standards, our straightforward, customer-focused return and warranty policy ensures you’re covered every step of the way.

Returns Policy

  • 30-Day Return Window – Return any unworn top within 30 days of delivery.
  • Condition – Items must be in original condition, with all tags intact, never worn, and in their original packaging.
  • Process – Start your return by reaching out to our support team with your order number and a brief description of the reason for return.
  • Refunds – After we receive and inspect your return, we’ll issue a refund to your original payment method. Please note: shipping fees are non-refundable.

Warranty Coverage

Each top from MAPLEHAVENER is backed by a limited warranty, tailored to the fabric type and construction, to safeguard against defects in materials and workmanship.

Our warranty covers:

  • Loose or broken stitching
  • Fabric flaws, including holes or thinning in the material
  • Print or dye inconsistencies due to manufacturing issues

Warranty does not cover:

  • Normal wear and tear, such as fading, minor pilling, or slight stretching over time
  • Damage caused by improper washing, bleaching, or exposure to heat
  • Alterations, repairs, or modifications made outside our guidelines

How to Claim

To initiate a warranty claim, please contact us with your proof of purchase, clear photos showing the defect, and a detailed explanation of the issue.

Depending on the situation, we may provide:

  • A complimentary replacement top
  • Step-by-step repair instructions for minor flaws
  • Coordination with approved local repair partners for eligible cases

Need Assistance?

Our support team is ready to help—anytime, anywhere. For questions about returns, exchanges, or warranty claims, visit our Contact Us page. Reach us directly at [email protected] or call (469)592-1306. Your satisfaction is our promise, and we’re here to make it right.